Contact

Write to the person who builds this

One address handles everything: questions before you buy, delivery problems, refunds, and privacy requests. It is also the address printed on your payment receipt.

The only address

support@mdbrescue.com

Support email is answered within three business days. If your message is about an order, putting the order reference in the subject line gets it handled on the first reply.

Email support@mdbrescue.comRead the FAQ first

What you are writing about

Each link below opens your mail app with the subject already filled in, so the reply does not start with “which order?”

Before you buy

Not sure whether your file can be recovered, or which tier fits? Describe the file and the error you see (for example “unrecognized database format”). I answer from the same constraints the tool works under, not from a sales script.

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Order or delivery

Payment went through but the download link never arrived, or it has expired. Send the order reference from your receipt and the email address you paid with — order links are single-use and last 24 hours, so I will reissue one.

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Refund

Refunds run inside the 30-day window described in the refund policy. Include the order reference. I handle the request myself; Creem, the Merchant of Record, issues the refund back to your original payment method.

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Privacy request

Access, correction, or deletion of anything tied to your purchase. Worth knowing before you write: database files are processed in your browser and never reach us, so the only records we hold are payment-related.

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What to include

  • The order reference from your receipt — it is the fastest way to find the order.
  • What you expected, and what happened instead. Screenshots of the error are fine.
  • Do not attach the database file. Recovery runs inside your browser; the file never reaches us, and email is not a safe place for it anyway.

If the answer is not in my hands — a payment dispute, for example — I will say so and point you to the Merchant of Record instead of leaving the thread open.